Return and Refund Policy

Last updated: July 21, 2026

This policy explains how returns, cancellations, and refunds work for purchases made through BuildOne, operated by BuildOne Builders Solution and Interactive Corp.. It covers two kinds of payment: marketplace orders for construction materials and tools, and Premium subscriptions on the BuildOne community platform.

1. Marketplace Orders

1.1 When you may return an item

You may request a return or refund if, within 7 calendar days of delivery, the item is:

• Damaged in transit or arrives broken;
• Defective or not working as described;
• Incorrect — a different item, size, grade, colour, or specification than ordered;
• Incomplete — missing units, parts, or accessories listed on the order; or
• Materially different from the product listing, images, or description.

These rights are in addition to the warranties and remedies granted to consumers under the Consumer Act of the Philippines (Republic Act No. 7394).

1.2 Condition of returned items

Items must be returned:

• In the condition they were received, including all parts, freebies, and accessories;
• With the original packaging, labels, and tags where these are still available; and
• With proof of purchase — the order number, official receipt, or invoice.

1.3 Items that cannot be returned

Unless the item is damaged, defective, or incorrect, we cannot accept returns of:

• Cut-to-size, mixed, or custom-fabricated materials made specifically to your order;
• Cement, admixtures, paints, adhesives, sealants, and similar products once opened or partly used;
• Items damaged by improper storage, handling, installation, or use on site after delivery;
• Clearance items expressly sold "as-is", where the defect was disclosed before purchase; and
• Requests made more than 7 calendar days after delivery.

1.4 How to request a return

1. Email support@buildone.ph or call +63 936 044 2384 within 7 calendar days of delivery.
2. Include your order number, the items concerned, a description of the problem, and clear photos or a short video of the item and its packaging.
3. We acknowledge your request within one (1) business day and assess it with the seller. We may ask for additional photos or arrange an inspection.
4. If approved, we send return instructions. Do not ship anything back before you receive them — unauthorised returns may not be accepted.

1.5 Who pays for return shipping

1.6 Order cancellation

You may cancel an order at no cost while it is still pending or being prepared, through your Orders page or by contacting support. Once an order has been dispatched it can no longer be cancelled; you may instead refuse the delivery or file a return under this policy. Cancellations before dispatch are refunded in full, including delivery fees.

2. Plans and Subscriptions

buildOne plans are billed monthly, in advance, through PayMongo. A business page pays ₱1,999.00 (Builders) , ₱2,999.00 (Builder Plus) , ₱3,999.00 (Builder Pro) per month; a professional pays ₱1,799.00 (Builders) , ₱2,599.00 (Builder Plus) , ₱3,399.00 (Builder Pro) per month. A plan is bought one month at a time and does not renew unless you choose auto-renew at checkout, in which case the same amount is charged each month until you cancel.

• Cancelling auto-renew. You may stop it at any time from Settings → Billing. No further charges are made; you keep access until the end of the month already paid for. A renewal that was already issued in the day before your next charge date may still be collected — if it is, that month is honoured and nothing follows.
• Partly used periods. Because access continues for the whole month you paid for, we do not pro-rate or refund the unused part of a month as a matter of course.
• Refunds we do grant. We will refund a subscription charge in full where it was duplicated, charged after a valid cancellation, charged without authorisation, or where a plan's tools were unavailable for a significant part of the month due to a fault on our side.
• Renewal reminders. Before each auto-renew charge you are notified in the app and by email, with instructions on how to cancel beforehand. A one-off plan gets the same reminder before it ends.
• Price changes. Any change in subscription pricing is announced at least thirty (30) days in advance and applies only to periods beginning after that notice.

3. How Refunds Are Paid

• Refunds are issued to the original payment method. Card payments are refunded to the same card through PayMongo; we cannot redirect a card refund to cash, a wallet, or a different card.
• Approved refunds are submitted within 10 business days of approval. Your bank or card issuer may take an additional 5–15 banking days to post the amount to your account — this part is outside our control.
• Refunds are issued in Philippine Pesos (PHP) for the amount actually charged.
• BuildOne does not charge a processing fee for refunds. Any currency conversion difference applied by your issuing bank is determined by that bank.
• Where an order is only partly affected, we issue a partial refund covering the affected items and, where the whole delivery failed, the delivery fee.

4. If a Request Is Declined

If we cannot approve your return or refund, we explain why in writing and identify the part of this policy relied on. You may appeal that decision under our Dispute Resolution Policy — nothing in this policy limits your rights under Philippine law or your right to raise the matter with your card issuer.

5. Contact

Returns and refunds: support@buildone.ph · +63 936 044 2384 · Monday to Friday, 9:00 AM – 6:00 PM (PHT). Full details are on our Contact page.