Privacy Policy
Last updated: July 21, 2026
BuildOne Builders Solution and Interactive Corp. ("buildOne", "we", "us", or "our") operates the buildOne platform — a community, marketplace, and set of business tools for the Philippine construction industry. This Privacy Policy explains what personal data we collect, why we collect it, who we share it with, and the rights you have over it.
We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
1. Information We Collect
1.1 Information you provide
- Account information — name, email address, mobile number, password, and account type (client, professional, business, merchant, or distributor).
- Profile information — photo, company name, profession or trade, bio, location, portfolio images and videos, and social media links.
- Verification documents — PRC licence numbers, government-issued IDs, and business registration documents submitted for identity or credential verification.
- Transaction information — orders, delivery addresses, recipient names and contact numbers, invoices, and order history.
- Communications — messages, chat content, voice notes, attachments, reviews, comments, and correspondence with our support team.
1.2 Information collected automatically
- Device information — browser type, operating system, device identifiers, and screen resolution.
- Usage data — pages visited, features used, time spent, and navigation paths.
- Location data — general location derived from your IP address, or the location you set in your profile.
- Cookies and similar technologies — used to keep you signed in, remember preferences, and measure performance.
1.3 Payment information
Card payments are processed by PayMongo Philippines, Inc., a payment service provider regulated by the Bangko Sentral ng Pilipinas and certified under PCI DSS. buildOne never receives or stores your full card number, expiry date, or CVV. We retain only the transaction reference, amount, date, status, and — where PayMongo provides it — the card brand and last four digits, so we can support you and process refunds.
2. How We Use Your Information
- Create and manage your account, including switching between client, professional, and business profiles;
- Display your profile and listings to other users when you publish them;
- Process orders, payments, subscriptions, deliveries, returns, and refunds;
- Facilitate messaging between members;
- Send transactional notices — order updates, chat requests, verification results, and billing notices;
- Verify professional credentials and business registrations;
- Detect, investigate, and prevent fraud, abuse, and security incidents;
- Provide customer support and resolve disputes;
- Improve and develop the Platform through analytics; and
- Comply with legal, tax, and regulatory obligations.
3. Legal Bases for Processing
Under the Data Privacy Act, we rely on:
- Contract — to provide the services you signed up for, including orders and subscriptions;
- Consent — for marketing messages and for optional features, which you may withdraw at any time;
- Legal obligation — for tax, accounting, and regulatory requirements; and
- Legitimate interests — for security, fraud prevention, and improving the Platform, balanced against your rights.
4. How We Share Information
We do not sell your personal data. We share it only as follows:
- With other users — the profile information and content you choose to publish, and, when you place an order, the delivery details the seller needs to fulfil it.
- With service providers — PayMongo (payments), delivery and courier partners, cloud hosting and email providers, and analytics tools, each bound to process data only on our instructions.
- For legal reasons — where required by law, court order, or a lawful request from a government or regulatory authority, or to protect our rights, users, or the public.
- In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
5. Data Retention
We keep personal data only as long as necessary for the purposes above. Account and profile data is retained while your account is active and for a reasonable period afterwards to handle disputes and legal claims. Transaction and financial records are retained for at least ten (10) years as required by Philippine tax and accounting rules. Verification documents are retained for the period needed to substantiate the verification. Data no longer needed is securely deleted or anonymised.
6. Your Rights
As a data subject under the Data Privacy Act, you have the right to:
- Be informed about how your personal data is processed;
- Access the personal data we hold about you;
- Object to processing, including for direct marketing;
- Rectify inaccurate or incomplete data;
- Erasure or blocking of data that is unlawfully processed, outdated, or no longer necessary;
- Data portability — to obtain a copy of your data in a commonly used electronic format;
- Damages for violations of your rights; and
- File a complaint with the National Privacy Commission.
Many of these can be exercised directly in Settings → Account. For anything else, email privacy@buildone.ph. We respond within one (1) business day and complete verified requests within fifteen (15) business days. We may need to confirm your identity before acting on a request.
7. Security
We apply organisational, physical, and technical safeguards — encryption in transit (HTTPS), hashed passwords, access controls limiting staff access to a need-to-know basis, firewalled infrastructure, and monitoring. No system is perfectly secure, but if a breach affecting your personal data occurs, we will notify you and the National Privacy Commission within seventy-two (72) hours of knowledge of the breach, as required by law.
8. Cookies
We use strictly necessary cookies to keep you signed in and secure the Platform, preference cookies to remember your settings, and analytics cookies to understand usage. You can control cookies in your browser settings; disabling strictly necessary cookies will prevent parts of the Platform from working.
9. Children
The Platform is not intended for anyone under eighteen (18). We do not knowingly collect data from minors. If you believe a minor has provided us personal data, contact privacy@buildone.ph and we will delete it.
10. International Transfers
Some of our service providers process data on servers outside the Philippines. Where data is transferred abroad, we ensure it remains protected by contractual safeguards consistent with the Data Privacy Act, and we remain accountable for it.
11. Changes to This Policy
We may update this Policy. Material changes will be posted here with a revised "Last updated" date and, where they significantly affect your rights, notified by email or in-app notice.
12. Contact Us
| Data Protection Officer | dpo@buildone.ph |
|---|---|
| Privacy enquiries | privacy@buildone.ph |
| Postal address | BuildOne Builders Solution and Interactive Corp., 445 Velasquez St., Sitio Bangiad, Brgy. San Juan, Taytay, Rizal 1920, Philippines |
| Telephone | +63 936 044 2384 |
You may also lodge a complaint with the National Privacy Commission — 5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila · privacy.gov.ph.