Customer Service and Contact Information
Last updated: July 21, 2026
We want every customer to be able to reach a real person. Below are the ways to contact BuildOne Builders Solution and Interactive Corp., the company that operates buildOne, together with our business hours and the response times we commit to.
Fastest way to get help: email support@buildone.ph or call +63 936 044 2384 during business hours. We reply to all enquiries within one (1) business day.
1. Contact Details
| Customer support | support@buildone.ph |
|---|---|
| Billing and subscriptions | support@buildone.ph |
| Disputes and appeals | appeals@buildone.ph |
| Data privacy | privacy@buildone.ph |
| Telephone / mobile | +63 936 044 2384 +63 916 213 0685 (alternate) |
| Registered office | 445 Velasquez St., Sitio Bangiad, Brgy. San Juan, Taytay, Rizal 1920, Philippines |
2. Business Hours
- Monday to Friday, 9:00 AM – 6:00 PM (PHT)
- Closed on weekends and Philippine public holidays
Messages received outside business hours are answered on the next business day. Our registered office is a business address and is not a walk-in retail store — please arrange an appointment by email or phone before visiting.
3. Response Times
| Type of request | First response | Target resolution |
|---|---|---|
| General enquiries | within one (1) business day | 3 business days |
| Order, delivery, or product issues | within one (1) business day | 15 business days |
| Billing, refunds, and subscription changes | within one (1) business day | 10 business days |
| Formal disputes | 2 business days | 15 business days |
4. What to Include in Your Message
Sending these details up front lets us resolve your concern on the first reply:
- The email address or mobile number registered to your buildOne account.
- The order number, or the date and amount of the payment in question.
- A short description of the issue, and photos if the concern is about a delivered item.
- What outcome you are asking for — replacement, refund, cancellation, or information.
5. Company Information
| Registered name | BuildOne Builders Solution and Interactive Corp. |
|---|---|
| Trading name | buildOne |
| SEC registration no. | 2026030241025-01 |
| Date registered | March 6, 2026 |
| TIN | 801-058-619-000 |
| Principal office | 445 Velasquez St., Sitio Bangiad, Brgy. San Juan, Taytay, Rizal 1920, Philippines |
| Official email on record | buildone.ph@gmail.com |
6. Escalation
If your concern is not resolved to your satisfaction, you may escalate it under our Dispute Resolution Policy. Card payment concerns can also be raised with your card issuer, and consumer complaints may be filed with the Department of Trade and Industry (DTI) through the Consumer Care hotline 1-384 or dti.gov.ph.